Customer Activity Tracking

The Advanced Reporting addon automatically tracks what your customers do when they visit your galleries. Every gallery view, favorite, cart addition, and search is recorded so you can understand how clients interact with your photos.

What Gets Tracked

The following customer actions are recorded automatically:

• Gallery views — when a customer opens a gallery
• Image views — when a customer views an individual image (including in the lightbox)
• Favorites — when a customer adds or removes a favorite
• Comments — when a customer leaves a comment on an image
• Add to cart — when a customer adds an item to their cart
• Cart updates — when a customer modifies their cart
• Shares — when a customer shares an image
• Searches — what a customer searches for within a gallery, including the search term and number of results
• Free downloads — when a customer downloads a free image or gallery
• Orders — when a customer completes an order
• Logins — when a customer logs in

How It Works

Tracking starts as soon as the addon is activated. There's nothing to configure — it runs in the background whenever a customer interacts with your galleries.

A few details worth knowing:

• Admin users are not tracked. If you're logged in as an administrator, your activity won't appear in the reports. This keeps your data clean.
• Gallery and image views are counted once per visit. If a customer views the same gallery or image several times in one visit, it's only recorded once. A visit ends after 30 minutes. Views are counted by the visitor's browser after the page loads, so views of cached pages count too, and counting a guest doesn't stop your galleries from being cached.
• You can limit how many view records are kept. Views make up most of the activity log and can take up a lot of database space on busy sites. See Limiting Stored View Records below.
• Guest activity is linked when they log in. If a customer browses as a guest and then logs in or creates an account, their earlier activity is connected to their customer profile.

Limiting Stored View Records

1. Go to Sunshine > Settings > Privacy & Data
2. Under Customer Activity, enter a number in Maximum view records to keep
3. Save your settings

The setting shows how many view records you have now. Once a day, Sunshine removes the oldest views over your limit. Guest views go first, then views by customers who have never ordered. These are always kept:

• Views by customers who have placed an order
• All other customer activity, like favorites, cart additions and searches
• The view totals shown on your galleries

Leave the field blank to keep every view. New installs start with a limit of 250,000. Sites that already had Advanced Reporting keep everything until you set a limit.

Viewing the Customer Timeline

To see a specific customer's activity history:

1. Go to Sunshine > Customers in your WordPress admin
2. Click on a customer's name to open their profile
3. Look for the Timeline section

The timeline shows every tracked action in chronological order, grouped by date. Each entry includes the action type, the gallery or image involved, and the time it happened. This gives you a complete picture of how that customer has interacted with your galleries over time.

Notes

• Tracking data is stored in your WordPress database and does not send any information to external services.
• The timeline only includes activity that occurred after the addon was activated. It won't retroactively track past visits.