Updating add-on resulted in "Download Failed: Unauthorized"
Some users have experienced an error notice when trying to update an add-on that says "Download failed. Unauthorized". If you experience this issue, here are some things to try:
Retry
Often times it is a temporary issue with the connection from your website server to sunshinephotocart.com to retrieve the update information and files.
Confirm License Key
- Go to Sunshine > Settings > Licenses. Ensure that your license key is entered and activated/valid for the add-on you are attempting to update.
- Try deactivating the add-on, reactivating, then updating again
- Check that your subscription/license is still active
If still not working, there are some servers that for some reason prevent a connection to our website at www.sunshinephotocart.com. To manually update the plugin, download from your Account area, deactivate and remove the add-on plugin, then upload the new version of the add-on plugin. You will not lose any data in this process.
Still need help?
If you have not yet found your answer in the documentation articles, please contact support