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Not receiving emails or going to spam

Sunshine Photo Cart sends various emails as they interact with your online client galleries customers such as orders, favorite notifications, and more. If you or your customers are not receiving these emails or they are ending up in spam this is not a failure of Sunshine specifically and either an issue with your web host or your WordPress set up as a whole. Sunshine uses built-in WordPress methods for sending emails so other plugins could be causing email sending issues.

If you are not receiving these emails, please try the following:

  • Check your spam folder
  • Confirm the correct email address for the email notification in Sunshine > Settings > Email
  • Confirm you are receiving emails from other WordPress plugins, like your contact form

If you have checked these and everything looks to be functioning and accurate, the next step is to enable some email logging to ensure Sunshine Photo Cart is sending client photo gallery emails:

Enable email logging in WordPress

To ensure that emails sent from your WordPress site are actually being sent, it's recommended to install the Email Log plugin. This plugin serves as a tracking tool, recording every instance when WordPress attempts to send out an email. By doing so, you can verify whether emails are being sent successfully. If you find that sent emails are indeed logged, yet recipients are not receiving them or going to spam, the next step would be to consult with your web hosting provider. They can assist in identifying and resolving any underlying issues that might be affecting email delivery.

Use more reliable email sending service

If emails are being logged but issues with delivery persist and your web host is not proving to be helpful, it may be beneficial to explore alternative methods for sending emails which can offer greater reliability compared to using your web server's default mail sending system. Implementing a different email sending method, such as a specialized email delivery service or SMTP (Simple Mail Transfer Protocol) server, can enhance the consistency and effectiveness of your email communications, ensuring that your messages reach their intended recipients more reliably.

  • Setup a 3rd party sending service like Easy Email which is built specifically for WordPress websites
  • Use SMTP plugin to send emails

Still need help?

If you have not yet found your answer in the documentation articles, please contact support