Not receiving emails or going to spam
Sunshine sends various emails to interact with customers. If you or your customers are not receiving them or they are ending up in spam this is not a failure of Sunshine specifically and either an issue with your web host or your WordPress set up as a whole. Sunshine uses built-in WordPress methods for sending emails so other plugins could be causing email sending issues.
If you are not receiving these emails, please follow these steps:
Step 1
Obligatory: Check your spam folder.
Step 2
Confirm you have the right email address in the settings if not receiving order notification emails in Sunshine > Settings > Email. For each admin email notification confirm it is going to the correct email address. Emails that do not have a place to set a specific email are sent to customers and will go to the respective customer.
Step 3
Add the Email Log plugin that will track any time WordPress tries to send an email. This is to confirm they are being sent at all. If sent emails are showing in the log, then check with your web host to determine the underlying issue.
Step 4
Are you receiving emails from other areas of your site, such as a contact form? If not, this is a global issue and not specific to Sunshine. Look for plugin conflicts and try again. If it works, then you have identified there is a conflict. Enable plugins one by one and testing after each until it breaks again and you have then identified the conflict.
Step 5
Try an alternate method of having your emails sent for better reliability:
- Use SMTP plugin to send emails
- Try a free account via SendGrid, which has a plugin as well
Still need help?
If you have not yet found your answer in the documentation articles, please contact support