Problems & Solutions

  • Sunshine 3 Update and Deactivated Add-ons

    In Sunshine 3, all add-ons also need to be updated in order to be compatible with the latest version. If your site auto-updated the core Sunshine Photo Cart plugin but not the add-ons, this could cause issues with your website and Sunshine Photo Cart. As a result, Sunshine 3.0.2 will now automatically deactivate any outdated […]

  • No products to add to cart

    First, make sure you have created some products with prices and assigned them to at least one category. Products that are not assigned to any category will not appear as an option to be purchased. Even if you do not need to use multiple categories, there should be at least one default category that all products […]

  • Keeping images out of Google search results

    Please know: The moment you put any image online, it can be available to the entire internet. The only true way to protect an image is to never put it online in the first place. A few Sunshine users have found that client images end up in Google’s search results. After digging, we found that […]

  • Digital download failed or zip file cannot be opened

    You may find that downloading individual images works fine but downloading of an entire gallery fails – sometimes with a zip file that cannot be opened. The Digital Downloads add-on’s default setting is set to build zip files of all the images in the gallery on the fly for user to save server space on […]

  • Password protected galleries won’t load after password submitted

    If users are entering the password for a specific gallery and then are being shown the password input again, the issue is almost certainly caching. You either have server-level caching from your web host or you have added a caching plugin to your WordPress install. Sunshine tries to use a common WordPress method for disabling […]

  • I am seeing an error message (on the frontend)…

    If you are seeing an error message on the frontend of your site it is recommended to turn them off. In most cases, these are actually warnings and not errors. Basically, PHP knows what the code should be doing but there may be a specific scenario where the code could have been a little more […]

  • Invalid zip file for digital downloads

    If you are experiencing downloads which generate a zip file but you or your customers cannot unzip or open the zip file, server memory is likely the cause. What often happens in these cases is your web server runs out of memory trying to build the zip file and then just stops processing it. It […]

  • How to test for conflicts with other plugins

    Sometimes things in Sunshine don’t seem to work how you would expect – clicking a link doesn’t work, something displays a little awkward, etc. It is possible there is a conflict with another plugin or even your theme. To help identify if there is a conflict follow these steps:

  • Customize text in Sunshine

    As of writing this, there are over 3,000 strings of text throughout Sunshine and all the add-ons. Having a built-in tool for customizing every string isn’t feasible. However, the great thing about WordPress is its vast plugins like Loco Translate which is a perfect solution to handle customizing strings in Sunshine, or any other plugin/theme, […]

  • Not receiving emails or going to spam

    Sunshine sends various emails to interact with customers. If you or your customers are not receiving them or they are ending up in spam this is not a failure of Sunshine specifically and either an issue with your web host or your WordPress set up as a whole. Sunshine uses built-in WordPress methods for sending […]