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Invalid zip file for digital downloads

This article may be outdated and referencing Sunshine Photo Cart 2. Documentation articles are currently being updated and hope to be fully accurate very soon. Apologies for any confusion.

If you are experiencing downloads which generate a zip file but you or your customers cannot unzip or open the zip file, server memory is likely the cause. What often happens in these cases is your web server runs out of memory trying to build the zip file and then just stops processing it. It still gets sent to the browser to download even though it wasn't finished.

It is recommended to increase your memory. If this doesn't work, reach out to support and we will look into your specific setup in more detail.

Still need help?

If you have not yet found your answer in the documentation articles, please contact support