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Download Failed: Unauthorized

Some users have experienced an error notice when trying to update an add-on that says "Download failed. Unauthorized". If you experience this issue, try deactivating the add-on, reactivating, then updating again.

If still not working, there are some servers that for some reason prevent a connection to our website at To manually update the plugin, download from your Account area, deactivate and remove the add-on plugin, then upload the new version of the add-on plugin. You will not lose any data in this process.

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If you have not yet found your answer in the documentation articles, please contact support