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Download Failed: Unauthorized

This article may be outdated and referencing Sunshine Photo Cart 2. Documentation articles are currently being updated and hope to be fully accurate very soon. Apologies for any confusion.

Some users have experienced an error notice when trying to update an add-on that says "Download failed. Unauthorized". If you experience this issue, try deactivating the add-on, reactivating, then updating again.

If still not working, there are some servers that for some reason prevent a connection to our website at To manually update the plugin, download from your Account area, deactivate and remove the add-on plugin, then upload the new version of the add-on plugin. You will not lose any data in this process.

Still need help?

If you have not yet found your answer in the documentation articles, please contact support