Problems & Solutions

  • How to test for conflicts with other plugins

    Sometimes things in Sunshine don't seem to work how you would expect - clicking a link doesn't work, something displays a little awkward, etc. It is possible there is a conflict with another plugin or even your theme. To help identify if there is a conflict follow these steps:

  • Customize text in Sunshine

    As of writing this, there are over 3,000 strings of text throughout Sunshine and all the add-ons. Having a built-in tool for customizing every string isn't feasible. However, the great thing about WordPress is its vast plugins like Say What? which is a perfect solution to handle customizing strings in Sunshine, or any other plugin/theme, […]

  • Not receiving emails or going to spam

    Sunshine Photo Cart sends various emails as they interact with your online client galleries customers such as orders, favorite notifications, and more. If you or your customers are not receiving these emails or they are ending up in spam this is not a failure of Sunshine specifically and either an issue with your web host […]

  • No images being shown in gallery

    If you are getting a "Sorry, no images have been added to this gallery yet" error, the likely error is your gallery Image Order settings. Go to Sunshine > Settings > Galleries > Image Order. If you have selected "Order images shot (Images MUST have EXIF field "DateTimeDigitized")", then any images which do not have […]

  • Galleries do not appear with Enfold theme

    Enfold's Advanced Editor is not compatible with Sunshine. Simply use the Default Editor for the main Client Galleries page.

  • My galleries show a 404 error or won't show

    If you are experiencing a 404 error for your galleries, it is possible something happened to your permalink settings. In your WordPress admin, go to Settings > Permalinks and simply hit save (you don't have to change anything). This will reset the settings in the database and in most cases fixes the issue. If that still does […]

  • Justified/Masonry layout is not working

    If you have set your galleries or images to display in the Justified layout mode and are not seeing anything changing, there is a likely cause: all your thumbnails are the same size/orientation and so you can't see the effect. The masonry effect can only be seen when you have different sized/oriented images. Things to check:

  • Not seeing automatic updates for add-ons in my WordPress admin

    Whenever a new update for a Sunshine add-on is released, anyone with an active license will see the update available automatically in their WordPress admin area just like any other plugins on your site. If you know there is an update available and you are not seeing it available as an automatic update, try the following: Wait. Sunshine checks […]

  • Tax is not being applied

    You may feel that tax is not being applied when it should be. Please check these things first: Make sure the products in cart have the "Taxable" option checked Make sure you have setup your tax settings: A Country / State and tax rate Make sure in your test order that you have a shipping address which […]

  • Download Failed: Unauthorized

    Some users have experienced an error notice when trying to update an add-on that says "Download failed. Unauthorized". If you experience this issue, try deactivating the add-on, reactivating, then updating again. If still not working, there are some servers that for some reason prevent a connection to our website at www.sunshinephotocart.com. To manually update the […]