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Problems & Solutions

  • How to test for conflicts with other plugins

    Sometimes things in Sunshine don’t seem to work how you would expect – clicking a link doesn’t work, something displays a little awkward, etc. It is possible there is a conflict with another plugin or even your theme. To help identify if there is a conflict follow these steps:

  • Customize text in Sunshine

    As of writing this, there are over 3,000 strings of text throughout Sunshine and all the add-ons. Having a built-in tool for customizing every string isn’t feasible. However, the great thing about WordPress is its vast plugins like Say What? which is a perfect solution to handle customizing strings in Sunshine, or any other plugin/theme, […]

  • Not receiving emails or going to spam

    Sunshine Photo Cart sends various emails as they interact with your online client galleries customers such as orders, favorite notifications, and more. If you or your customers are not receiving these emails or they are ending up in spam this is not a failure of Sunshine specifically and either an issue with your web host […]

  • No images being shown in gallery

    If you are getting a “Sorry, no images have been added to this gallery yet” error, the likely error is your gallery Image Order settings. Go to Sunshine > Settings > Galleries > Image Order. If you have selected “Order images shot (Images MUST have EXIF field “DateTimeDigitized”)”, then any images which do not have […]

  • Galleries do not appear with Enfold theme

    Enfold’s Advanced Editor is not compatible with Sunshine. Simply use the Default Editor for the main Client Galleries page.

  • Enabling Logging

    When problems arise with your online photo galleries using Sunshine Photo Cart, it is sometimes necessary to see if there are code errors causing the problem. With the infinite combinations of themes, plugins, and server conditions, there may be a unique situation that is causing the issue and deeper investigation is required. Here are the […]

  • My galleries show a 404 error or won’t show

    If you are experiencing a 404 error for your galleries, it is possible something happened to your permalink settings. In your WordPress admin, go to Settings > Permalinks and simply hit save (you don’t have to change anything). This will reset the settings in the database and in most cases fixes the issue. If that still does […]

  • Justified/Masonry layout is not working

    If you have set your galleries or images to display in the Justified layout mode and are not seeing anything changing, there is a likely cause: all your thumbnails are the same size/orientation and so you can’t see the effect. The masonry effect can only be seen when you have different sized/oriented images. Things to check:

  • Not seeing automatic updates for add-ons in my WordPress admin

    Whenever a new update for a Sunshine add-on is released, anyone with an active license will see the update available automatically in their WordPress admin area just like any other plugins on your site. If you know there is an update available and you are not seeing it available as an automatic update, try the following:

  • Tax is not being applied

    If you see taxes not being applied when it should be, pease check these things first: Make sure the products in cart have the “Taxable” option checked: Make sure you have setup your tax settings and that there is a matching country and state/province in your tax settings that matches your order: