Password Reset Page Not Working

Sunshine uses special URL endpoints on the Account page to show things like the Edit Profile screen or the Reset Password form. Most sites work fine, but sometimes the password reset link stops working or shows the wrong page. This usually happens for one of two reasons.

Another Plugin Is Using the Same Endpoint

Some plugins also create their own endpoints for things like login, account, or password tools. When two plugins try to use the same endpoint, WordPress gets confused. The result is that the Sunshine reset password link may not load the right template or may not load at all.

If you installed a new plugin and the reset link stopped working, this is the most likely cause. You can test this by turning off other plugins one at a time and checking the reset link again. If you find a plugin that creates the same endpoint, you can either change that plugin’s settings or change the Sunshine endpoint in Sunshine settings.

To change it, in your WordPress admin go to Sunshine > Settings > Pages & URLs. Find the endpoint for Reset Password and change it to something unique that won't conflict with other plugins.

Permalinks Need to Be Resaved

Sometimes the WordPress permalinks get out of sync. This can happen after a plugin update, theme change, migration, or even a random cache issue. When this happens, the reset link may show a 404 page or take you somewhere else.

Fixing this is easy:

1. Go to Settings > Permalinks in WordPress.
2. Click Save Changes. You don’t need to change anything.
3. Try the password reset link again.

This forces WordPress to rebuild its endpoint rules.